Do you need a help desk system?

December 2, 2008

If you take a look around at most of the BIG Internet marketers and their sites, you’ll notice one major thing they have in common. They use a help desk script. The reasons for this are many………

1. They don’t want to publish their email address for the robots to pick up and send their spam too.
2. They have staff members who deal with different aspects of their business, a help desk script means they can access the messages without having to have access to the main email address.
3. A help desk script helps keep all the messages together – no more disjointed communications.
4. When people keep emailing the same questions over and over, a help desk script can take these and make them into a FAQ “frequently asked questions” , thus saving your members time because the answer will already be provided for them before they have asked the question.

There are plenty of help desk scripts on the market, ranging from free to extortionate! Some work, and unfortunately some don’t. I know some membership scripts have an inbuilt help desk system, but unfortunately these are usually the more expensive ones.

One of the absolute best and I recommend it hands down above all the others that I’ve tried is 24 hour help desk Guru this manual will show you how to  install hesk on your website. Hesk is easy to use, both for the admin and the customer and you can download hesk for free.

Do yourself a favour, save yourself time and rid yourself of the email nightmares, trust me once you have your own support system up and running, you’ll kick yourself for not having done it sooner.

For the small ticket price 24 hour help desk guru is an absolute gem!

I use it and wouldn’t recommend it if I didn’t.    This neat little system will save you a Ton of Time in lost productivity, no more hours sat at the computer answering the same old questions over and over again.

For those who don’t like installing scripts here’s my script installation website. We install all sorts of scripts

Posted in Membership Scirpts